COVID- 19 (Coronavirus Notice) –
updated 25.10.2020Minimising contact between couriers
and customers to safeguard our customers during the COVID-19 pandemicThe APC network is providing essential parcel collection and delivery services nationally on behalf of our SME customers. We are all committed to doing the very best we can in these
difficult circumstances. We are adapting our plans daily.There may be delays in some areas and we thank you for your patience as we work through these.There brilliant drivers and depot teams appreciate your understanding and support. We continue to adopt the ‘No Contact Delivery Practice’ .The safety and welfare of all those involved in our network, and of our customers, remains our priority.APC Ltd have put in place a temporary process for our signature deliveries which they will follow to ensure contact is minimised. Where a safe place is possible, couriers will deliver to that safe place, take a photo to confirm safe delivery and then provide the customer with a calling card stating that
safe place.Where a safe place is not possible, couriers will still knock on the door but rather than asking for the customer to sign, couriers will ask the customer for their name, input this
into their hand-held device and then write “Covid-19” in the signature box. Capturing the name ensures that the security of delivery is maintained whilst avoiding the need for the customer to physically sign.Our road service to Europe Additional Information
COVID – Countrywide Lockdowns
Please be advised that Slovenia and Czech Republic have gone into countrywide lockdown. Depots are working as normal and essential shops remain open. We are working with our colleagues to ensure deliveries are made as normal. If the situation changes, we will provide a further update. Due to further delays at the Eurotunnel yesterday, a number of parcels to destinations (collected 16th September) have not been unloaded and will experience a 24-hour delay. Please note that there are further delays at the Eurotunnel today which could impact parcels collected
23rd October. We are monitoring this and working closely with our European colleagues to minimise
any delays, however if there are any further delays to deliveries, we will provide a further update.
This website uses cookies to ensure you get the best experience on our website. More Info
